Shipping Policy

Emma Rose Distribution is committed to delivering an exceptional customer experience. If you have any questions or concerns prior to placing your order, please don’t hesitate to contact us via email.

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Order Processing

Please allow 24 business hours for your order to be processed, packed, and made ready for collection by our courier partners: Fastway Couriers and The Courier Guy/Pudo.

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Delivery Time Estimates

Delivery is typically within 2 to 5 working days, depending on stock availability and whether you have chosen collection or delivery. The system will automatically identify whether stock is available in our Benoni warehouse or if items need to be ordered. This enables us to provide you with an estimated delivery or collection date.

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In the event of any complications with your order, please email us at info@emma-rosedistribution.co.za, and our team will resolve the issue promptly.

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Free Shipping Offer
Please note that orders over R850.00 are eligible for free shipping anywhere in South Africa.